Atlassian

Jira, Confluence, Trello and the rest of the Atlassian ecosystem

Project Management & Productivity
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For · Software development teams, IT departments, and knowledge-intensive organizations

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Atlassian is the provider behind Jira, Confluence, Trello, Bitbucket, and a range of other development and collaboration tools. In 2024, Atlassian fully discontinued the Server variant and forced all customers to migrate to Cloud or Data Center. This has led to significant price increases for many organizations still using Server.
Atlassian uses a tier-based pricing model: as the number of users grows, you pay per additional tier. This makes budgeting difficult and often leads to unexpected jumps in the invoice when the team grows.

Procurement considerations

Check your user tiers carefully
Atlassian applies wide user tiers (e.g., 801-1000 users). If you are near the edge of a tier, removing a few inactive users can lead to substantial savings.
Compare Cloud vs. Data Center TCO
Data Center is more expensive upfront but cheaper at high user counts. Have the Total Cost of Ownership calculated over three years before migrating.
Bundle products via the Atlassian Cloud Enterprise suite
When using multiple Atlassian products (Jira + Confluence + Guard), bundle pricing is available. This is not always proactively offered.

Compliance risks

Mandatory cloud migration and data location
Atlassian Cloud stores data in AWS regions. Organizations with strict data residency requirements must negotiate specific contractual guarantees regarding the EU region.
Increasing dependency on the ecosystem
Many organizations are deeply embedded in the Atlassian ecosystem through Marketplace apps. Switching becomes increasingly complex and expensive — a deliberate vendor lock-in strategy.

Frequently asked questions about Atlassian

Frequently asked questions about Atlassian licences and procurement.

Is migrating from Atlassian Server to Cloud more expensive?

For most organizations, yes, especially with large user counts. The shift from a one-time perpetual license to an annual subscription model increases ongoing costs. SoftVaro helps negotiate migration discounts and optimal contract structure.

How does Atlassian’s tiered pricing work?

Atlassian charges per user band (e.g., 1-10, 11-25, 26-50, etc.). You always pay for the entire top tier. An organization with 51 users thus pays for the 51-100 band. Active user management pays off greatly here.